FAQ
The Frame.io API allows developers to integrate Frame.io’s surface for creatives and their teams to manage their work.
General Questions
Where is the API reference?
Go here to see the Frame V4 API reference pages.
How can I get help?
Reach out to the Frame.io support team for assistance by chatting with us on our Support Site. Please note that enterprise customers may be directed to their Customer Success Manager.
What are the key concepts to the Frame.io API?
- V4 represents an expansion from primarily serving post-production video professionals to a discipline-agnostic platform for creatives and creative managers. Frame.io acts as a central canvas for multi-disciplinary teams and solves for key needs for everything from more focus time for creative work to increased visibility into ongoing projects.
Centralize, organize, and build all your end-to-end creative workflows at scale leveraging Metadata, Custom Fields, and Collections.
This set of capabilities gives users all the flexibility and power to build the best file management system for their creative process making it easier to quickly get the information they need, and manage all their work-in-progress assets at scale.
Frame.io helps creative teams reduce the total number of revision cycles with advanced review, commenting, and annotation capabilities available across a broad set of media types.
Customize and share creative work from one central place.
View and manage all users, workspaces, and projects in one place. Take bulk actions and export information to control how you utilize usage data.
A REST API documented via the OpenAPI 3.0 specification can connect Frame.io to the systems you already use to unlock custom workflows.
Compatibility Questions
Is the Frame.io V4 API backward compatible?
No. The Frame.io product released at Adobe MAX operates in fundamentally different ways and emphasizes different workflows than the legacy version. Due to these differences, the new API is not backward compatible.
How will backwards compatibility be handled going forwards?
Recognizing that backward-compatibility is a major concern for customers managing production-quality integrations with high uptime requirements, we are designing the V4 API to support an additional level of versioning via a custom HTTP header in order to allow clients to opt into using experimental endpoints, avoid breaking changes, and provide backward-compatibility guarantees within the /v4 API namespace.
Once the V4 API is generally available, will the automations I set up with the legacy product continue to work? i.e. will these be migrated to V4 automatically?
All automations using legacy developer tokens will no longer work for V4 accounts. We do not have any way to migrate them to V4.
Availability Questions
Will the V4 API only be available for enterprise?
The V4 API is currently available for new Enterprise customers and select customers and partners via testing accounts.
Can we create and manage Collections programmatically on V4?
We do not yet have any Collections endpoints publicly available. But, Collections management is under development.
Integration Questions
Will there be a Zapier connection available for V4?
The existing Zapier integration however does not work with V4 yet but it is in development.
Is there support or recommended workflows for integrating Frame.io V4 with Airtable, Zapier, and Make?
No, not yet but it is in development.
